Frequently Asked Questions

If you have questions or problems not addressed in this FAQ, please call Technical Support at (866) 355-1189 or if calling long distance toll free at (866) 355-1189 or e-mail Technical Support.

Connecting or Getting Started Answers

• What is the Harrisonburg access number?

• Where do I sign up for Service?

• How do I retrieve my password?

• Is my account active yet?

• How do I install the Internet Service?

• Now that I'm connected to the internet, can someone hack my computer?

• Can I use my jmudialup.com account on more than one computer?

• Can I use AOL through jmudialup.com?

General Questions & Answers About Us

• Where is jmudialup.com's ISP located?

• How long will I have to wait when calling Technical Support?

Connecting or Getting Started Answers

1. What is the Harrisonburg access number?
   540-236-1184

2. Where do I sign up for service?
   You can signup either online or by filling out the form and mail or fax it.  Click Here.  You can also call us Toll Free at 1-866-355-1189.

3. How do I retrieve my password?
   Please call our tech support Toll Free at 1-866-355-1189 and they can give it to you over the phone.

4. Is my account active yet?
   a. Most accounts are activated within 24 hours of when you use the online form or fax us your application.
   b. Remember if you mail your application it will not become active until we receive your application.
   c. As a new subscriber, if you can not log on, make sure you are entering your user name and password using all lowercase letters. If the problem persists, please contact our technical support staff to make sure you are entered in the server at 1-866-355-1189.

5. How do I install the Internet Service?
   After you sign up, we will mail you software and instructions on how to install the Internet Service.  If you provide us a current Email address, we can also email you instructions to begin using your Internet Service sooner.  The username/password will be included in both the Email and the mailed package.

6. Now that I'm connected to the internet, can someone hack my computer?The Internet is a community largely unpoliced and known to be used by criminals. Just as personal and automobile safety requires individual awareness and responsibility, so, too, does Internet safety. Information on setting up and operating your computer appropriately for Internet operation can be found at the following websites:
   http://www.jmu.edu/computing/security
   http://www.cert.org/homeusers/HomeComputerSecurity/
   http://www.staysafeonline.info/
   JMUdialup.com does not provide software which would make our customers' machines vulnerable to malicious exploits. JMUdialup.com is not liable should someone find a way to gain access to your computer and its files while you are connected to the internet. Should you suspect your machine's security has been compromised, disconnect. Or, if you have program logs which detail suspected illegal activity, email them to support@i-c.net.

7. Can I use my jmudialup.com account on more than one computer?
   You may install the jmudialup.com Software on as many computers as you like. But, your login will only connect on one machine at a time. In other words, two people cannot simultaneously use the same login.
   
   

8. Can I use AOL through jmudialup.com?
   Yes, you can use AOL through jmudialup.com.

   To set up AOL through us, just follow these instructions :

   1. Establish a connection to the Internet 2. Click Setup on the AOL Sign On screen. 3. Click Edit Location. 4. Select TCP/IP from the Network drop-down box. 5. Click Save. 6. Click OK to return to the Sign On screen. 7. Sign on to America Online with your MAIN SCREEN NAME 8. Choose Keyword: billing. 9. Select: Change Billing Method or Price Plan (You will be prompted for your password). 10. Select: Update Pricing Plan. 11. Select: $9.95/BYOA (Bring Your Own Access) 12. Click on: Select Plan and you will then be charged $9.95/monthly.

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9.  Where is the jmudialup.com Internet Service Provider located?
   Access Technology's main office is located in Richmond, Virginia. For more information of our location and directions, check out the Location & Directions page.

10. How long will I have to wait when calling Technical Support?
    Your call is usually answered right away.  Typically, Access Technology Technical Support Representatives spend about 5 to 10 minutes with each customer. Most issues can be resolved within that time frame. Some take longer, depending on complexity. In such cases, we will escalate your call to our second level of support. This allows for more research and investigation. For less pressing questions, e-mail Technical Support.